25. Chatbots
Chatbots are AI-driven programs designed to facilitate human-like conversations. They can be classified as rule-based or AI-based, employing technologies like Natural Language Processing (NLP) for better user interaction. While offering numerous benefits such as cost-effectiveness and 24/7 availability, they also face limitations including difficulty in handling complex queries and language diversity. The advancement in AI continues to enhance chatbot capabilities, making future interactions more intuitive and accessible.
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What we have learnt
- Chatbots are designed to simulate human conversations using AI.
- There are two main types of chatbots: rule-based and AI-based.
- Chatbots have various applications across sectors such as customer service, healthcare, and education.
Key Concepts
- -- Natural Language Processing (NLP)
- A technology that allows chatbots to understand and process human language inputs.
- -- RuleBased Chatbots
- Chatbots that operate on predefined rules, limiting their capability to respond only to specific inputs.
- -- AIBased Chatbots
- Chatbots that utilize machine learning and NLP to interpret user intentions and enhance user interactions.
- -- Intent Recognition
- The process through which a chatbot identifies the purpose or meaning behind a user's input.
- -- Response Generation
- The method whereby chatbots create or select appropriate responses to user inquiries.
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