4.3.1. Active Listening

Try these first

1. 1.

   What is the difference between hearing and listening?

   Hint

   Remember that hearing is something you do naturally, while listening is intentional.

2. 2.

   Name one technique to improve listening skills.

   Hint

   Think about what makes conversations engaging.

3. 3.

   What is active listening?

   • A passive process of hearing sounds
   • An active process of engagement and feedback
   • Listening without need for understanding

   Hint

   Recall the difference between simply hearing and truly listening.

4. 4.

   True or False: Empathetic listening disregards the speaker's feelings.

   • True
   • False

   Hint

   Consider how you would respond to someone sharing their emotions.

5. 5.

   Analyze a conversation where one participant struggles to listen due to emotional stress. How could the other participant encourage effective communication?

   Hint

   Consider the emotional state and techniques that create a supportive environment.

6. 6.

   Design a training session to teach others about overcoming barriers to effective listening. What elements would you include?

   Hint

   Think about interactive strategies that reinforce learning.