4.8. Chapter Summary

Try these first

1. 1.

   Define hearing in your own words.

   Hint

   Think about what sounds you notice without trying to.

2. 2.

   List one technique to improve listening skills.

   Hint

   Consider how your environment affects your ability to listen.

3. 3.

   What is the primary difference between hearing and listening?

   • Hearing requires effort
   • Listening is passive
   • Hearing is passive

   Hint

   Think about what each term implies.

4. 4.

   True or False: Empathetic listening is solely about understanding the words spoken.

   • True
   • False

   Hint

   Consider the emotional aspect of listening.

5. 5.

   Create a detailed plan to enhance a group meeting where listening barriers might exist. Identify potential barriers and propose solutions.

   Hint

   Think about practical steps that can help mitigate barriers.

6. 6.

   Reflect on a past conversation where misunderstandings occurred due to poor listening. Identify what went wrong and how it could have been improved.

   Hint

   Consider your emotions and environment during the conversation.