4.1. Learning Objectives

Try these first

1. 1.

   What is the main difference between hearing and listening?

   Hint

   Think about what you do in class.

2. 2.

   Name one technique for active listening.

   Hint

   What physical action shows engagement?

3. 3.

   What is the difference between hearing and listening?

   • Hearing is active
   • listening is passive
   • Hearing requires effort
   • listening does not
   • Hearing is passive
   • listening is active

   Hint

   Consider which one involves more than just sounds.

4. 4.

   True or False: Empathetic listening involves judging the speaker's thoughts.

   • True
   • False

   Hint

   Empathy is about feeling, not evaluating.

5. 5.

   You are in a discussion and find yourself distracted by background noise. What techniques can you apply to improve your listening in such situations?

   Hint

   Think of ways to reduce distractions and engage more fully.

6. 6.

   You notice a team member is very emotional during a meeting. How would you apply empathetic listening in this scenario?

   Hint

   How can you express understanding towards their emotional state?