6.4.4 - Effective Conflict Management
Enroll to start learning
You’ve not yet enrolled in this course. Please enroll for free to listen to audio lessons, classroom podcasts and take practice test.
Practice Questions
Test your understanding with targeted questions
What is the first step in handling a grievance?
💡 Hint: Think about what the first action should be.
What does mediation involve?
💡 Hint: What is the role of a mediator?
4 more questions available
Interactive Quizzes
Quick quizzes to reinforce your learning
What is the first step in effective conflict management?
💡 Hint: Think about the importance of recognizing a problem.
True or False: Mediation involves a neutral third party.
💡 Hint: Consider the role of the mediator.
Get performance evaluation
Challenge Problems
Push your limits with advanced challenges
Outline a conflict management strategy for a scenario where two team members refuse to collaborate on a shared project. Include potential processes and expected outcomes.
💡 Hint: Consider stepwise approaches from your learning.
Reflect on a personal experience involving conflict resolution. Analyze what strategies were employed and their effectiveness.
💡 Hint: Think about how you felt before and after the resolution process.
Get performance evaluation
Reference links
Supplementary resources to enhance your learning experience.