28.5.2. Opportunities

Try these first

1. 1.

   What does automation in banking mean?

   Hint

   Think about how machines are used in place of humans.

2. 2.

   Name one benefit of improved customer engagement.

   Hint

   Consider customer satisfaction.

3. 3.

   What is the main benefit of automation for financial institutions?

   • Enhanced customer service
   • Cost reduction
   • Market expansion

   Hint

   Think of how machines help in everyday tasks.

4. 4.

   True or False: Better customer engagement can only be achieved through physical branches.

   • True
   • False

   Hint

   Consider digital banks.

5. 5.

   Analyze how a traditional bank can implement RPA to improve service efficiency while ensuring customer satisfaction.

   Hint

   Think about how automation can complement human roles.

6. 6.

   Propose a plan for a financial institution to enter an untapped market, detailing the steps to enhance financial inclusion.

   Hint

   What methods would you use to raise awareness in that market?