2.7.1. Total Quality Management (TQM)

Try these first

1. 1.

   What does TQM stand for?

   Hint

   Think about what management practices focus on quality.

2. 2.

   What is one principle of TQM?

   Hint

   It begins with the letter 'C'.

3. 3.

   What does TQM emphasize?

   • A. Profit maximization
   • B. Continuous improvement
   • C. Strict hierarchy

   Hint

   It's about making things better over time.

4. 4.

   True or False: Employee involvement is not important in TQM.

   • True
   • False

   Hint

   Consider how team dynamics work in improving processes.

5. 5.

   Develop a TQM plan for a small software company. What specific steps would you include to ensure continuous improvement and customer satisfaction?

   Hint

   Consider what practices foster a culture of improvement and who should be involved.

6. 6.

   Analyze the potential challenges a tech startup might face in adopting TQM principles.

   Hint

   Think about the unique nature of startups and their agile environments.