13.5. Public Facilities Beyond Toilets

• Tap height between 850–1000 mm. • Knee clearance space under the fountain. • Controls should be front-mounted or sensor-operated.

Drinking water points must be designed with accessibility in mind. The faucet height should be between 850 to 1000 millimeters from the ground, making it reachable for people using wheelchairs. Additionally, the design should provide clear knee space underneath the fountain so that wheelchair users can comfortably access the tap without obstruction. The controls for turning the water on and off should either be located at the front of the fountain or operated with sensors to enhance ease of use.

Think of a drinking fountain similar to a regular kitchen faucet. If the faucet is too high, a child or a person in a wheelchair would struggle to reach it, just like how someone might strain to reach a shelf that is too high in a kitchen. By placing the drinking fountain at an appropriate height and ensuring there is space below, we create an environment where everyone can easily have a drink, much like making sure all kitchen items are within easy reach.

• Mounted at a height of 900–1200 mm. • Accessible path to the facility with firm, stable flooring.

Public telephones and intercoms must be mounted at a height that allows access for everyone—specifically at heights between 900 and 1200 millimeters. This range is suitable for both standing and seated users. Furthermore, there needs to be a clear and stable pathway leading to the telephone, ensuring that individuals, especially those with mobility aids like wheelchairs or crutches, can reach and use these facilities without barriers or obstacles.

Imagine approaching a traditional phone booth. If the phone were placed so high that you couldn't reach it while standing, or if the pathway was blocked by obstacles, it would be frustrating. Just like how we prefer to have frequently used items close by in our homes, public phones should similarly be positioned conveniently so that anyone can communicate, regardless of their physical abilities.

• At least one section at reduced height (750–850 mm). • Adequate space in front for wheelchair users (minimum 1500 x 1500 mm).

Ticket counters and information desks should include at least one section built at a reduced height, specifically around 750 to 850 millimeters above the ground. This height allows users sitting in wheelchairs to easily interact with the staff. In addition, the area in front of these counters must be spacious enough (at least1500 mm by 1500 mm) to allow wheelchair maneuverability and comfort while waiting to be served.

Think about visiting an amusement park. If the ticket counter is too high, a small child or someone in a wheelchair would feel excluded. By having a lower counter and enough space in front, just like how restaurants have child-friendly sections, we make it easier for everyone to get their tickets without feeling awkward or left out.

• Seating space for wheelchair users integrated within seating arrangements. • Should not be isolated or segregated. • Adjacent power outlets for assistive devices preferred.

Waiting areas should be thoughtfully designed to include seating that accommodates wheelchair users without pushing them to the outskirts of the area. This means that spaces for those on wheelchairs should be woven into the general seating arrangement to promote inclusivity. Furthermore, nearby power outlets for charging assistive devices enhance accessibility and ensure that individuals who rely on technology can remain connected while they wait.

Consider a bus station. If the waiting area has a section where only wheelchairs can sit, it creates a sense of separation. Instead, it’s better like a circle of friends at a party, where everyone can sit together comfortably, making sure everyone has access to charging their devices if needed. It’s all about creating a warm and welcoming environment.

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