2.1.2 - Analytical Tools
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Interactive Audio Lesson
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Understanding the Five Whys
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Today, we're going to talk about a powerful tool called the 'Five Whys.' Can anyone tell me what they think it means?
Is it asking why something happens over and over again?
Exactly! The Five Whys helps us dig deeper into a problem by asking 'why' multiple times. For example, why are students late to events?
Maybe they missed the notifications?
Good! Now if we ask why they missed notifications, what could we say?
Because emails get buried or ignored?
Yes! This digging helps us move past surface-level issues and uncover root causes. Itβs vital for understanding problems fully.
So, we keep asking until we get to the main issue?
Exactly! Remember, as we practice, think about how root causes affect our design decisions!
I think I understand! We could write down our 'whys' like a checklist!
Great idea! Letβs keep this method in mind for our upcoming projects.
To summarize, the Five Whys allow us to identify deeper issues and ensure we address the root of problems in design.
Applying the Fishbone Diagram
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Now, let's move to the Fishbone Diagram. It's a visual tool that helps us categorize different factors affecting a certain issue. Can anyone figure out what categories we might use?
Maybe we could break it down by people, processes, technology, and environment?
Perfect! Let's use βstudents missing notificationsβ as an example. What would we put under 'People'?
It could be that staff arenβt trained properly to send notifications.
Right! How about βProcessesβ?
Manual sign-ups might delay the notification process.
Exactly! What about βTechnologyβ?
Maybe thereβs no mobile app for easier notifications?
Great point! Lastly, what about βEnvironmentβ?
Poor internet connections could be a factor.
Excellent! Letβs summarize: The Fishbone Diagram helps us visualize different causes affecting an issue, making it easier to identify solutions.
Classroom Application
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Now that we have explored the Five Whys and the Fishbone Diagram, how can we apply these in our current projects?
We could use the Five Whys to dig deeper into user feedback.
Exactly! And how would we structure our findings using the Fishbone Diagram?
We could categorize the feedback in terms of people, processes, etc., to see trends.
Yes! This categorization helps us identify areas that need improvement. What else can these tools help us with?
They help us communicate our findings clearly to our teammates and stakeholders.
Great observation! Clear communication is crucial. Let's conclude this session by recapping what we learned about these analytical tools.
The Five Whys help us uncover root causes and the Fishbone Diagram helps us visualize different factors contributing to issues. Excellent work today!
Introduction & Overview
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Quick Overview
Standard
Students will learn to utilize analytical tools such as the Five Whys and Fishbone Diagram to deconstruct design challenges. These tools help identify root causes and improve problem structuring in design, ultimately leading to better user engagement and innovative solutions.
Detailed
Analytical Tools
In this section, students delve into essential analytical tools that help them interpret design briefs and understand client needs effectively. The section outlines two primary tools: the Five Whys and the Fishbone Diagram.
Key Points:
- Five Whys encourages students to ask βwhyβ multiple times, leading them to uncover the root causes of a problem. For instance, in understanding why students miss event notifications, digging deeper through each βwhyβ reveals hidden issues such as poor communication systems.
- Fishbone Diagram visually maps out the various causes of a problem, categorizing them into four key areas: People, Processes, Technology, and Environment. This structured approach helps students avoid tunnel vision and consider diverse factors affecting design challenges.
Significance:
Using these tools enables students to articulate problems more clearly, identify stakeholder needs, and explore innovative solutions based on thorough analysis. By practicing these concepts, they lay a strong foundation for effective design and user-centered approaches.
Key Concepts
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Five Whys: A technique for identifying root causes by repeatedly asking 'why.'
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Fishbone Diagram: A visual organizational tool used to categorize potential causes of a problem.
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Stakeholder Map: A diagram that illustrates the relationships among various stakeholders in a project.
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Problem Scoping: The process of defining the limits and focus areas of a design problem.
Examples & Applications
A school project where the Five Whys are used to analyze why student attendance is low.
Using a Fishbone Diagram to visually outline factors contributing to poor user experience in a mobile application.
Memory Aids
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Rhymes
Five whys will lead the way, Ask 'why' to save the day!
Stories
Imagine a student who keeps forgetting assignments. By using Five Whys, they discover itβs because their planner is outdated; they keep needing to ask why they forget.
Memory Tools
W-H-Y-W-H-Y-W-H-Y to remember: Why, How, Yield, What, Help, You, Where.
Acronyms
FIVE
Find the problem
Investigate the causes
Verify each cause
Examine solutions.
Flash Cards
Glossary
- Five Whys
A problem-solving method that involves asking 'why' multiple times to uncover root causes of an issue.
- Fishbone Diagram
A visual tool that categorizes potential causes of a problem into different branches for analysis.
- Stakeholder
An individual or group with an interest in the outcome of a design project, including clients, users, and other influencers.
- Problem Scoping
Defining the boundaries and focus of a design problem to ensure clarity and direction.
Reference links
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