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Corporate communication and public relations play a crucial role in managing organizational interactions with various stakeholders. Effective communication shapes public perception, enhances organizational reputation, and is essential for employee satisfaction and engagement. Both internal and external communication strategies are fundamental for maintaining a positive organizational image and facilitating successful public relations initiatives.
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Term: Corporate Communication
Definition: The set of activities involved in managing and orchestrating all internal and external communications to create favorable perceptions about an organization.
Term: Public Relations (PR)
Definition: An effort to establish and maintain mutual understanding between an organization and its public through planned, deliberate actions and communication.
Term: Internal Communication
Definition: Communication that occurs within an organization between employees and management, essential for maintaining morale and facilitating teamwork.
Term: External Communication
Definition: Communication that takes place between members of an organization and the outside world, including customers, stakeholders, and the general public.
Term: 7 Cs of Communication
Definition: Conciseness, Concreteness, Clarity, Completeness, Courtesy, Correctness, and Consideration – principles aimed at enhancing the effectiveness of communication.