12.3.7. Monitoring and Feedback

Try these first

1. 1.

   What is monitoring in the context of decision-making?

   Hint

   Think about what you need to do to keep track of ongoing activities.

2. 2.

   Why is feedback important?

   Hint

   Consider what happens after a decision is made.

3. 3.

   What is the main purpose of monitoring in decision-making?

   • To implement changes
   • To track progress
   • To collect data

   Hint

   Think about what keeps you informed about ongoing performance.

4. 4.

   True or False: Feedback is only useful after a decision has been made.

   • True
   • False

   Hint

   Consider when feedback might be applicable.

5. 5.

   After implementing a new project strategy, the team noticed a sharp increase in customer complaints. How should the team approach monitoring and feedback to address this?

   Hint

   Consider what data needs to be collected to analyze the situation.

6. 6.

   A company has been using a specific KPI to measure sales effectiveness but hasn't seen any improvement. Discuss how monitoring and feedback could help resolve this issue.

   Hint

   Reflect on why continual evaluation is essential.