1.4.5.1. Tasks

● Identify stakeholders (e.g., customers, store staff, delivery team, admin)

In this task, the focus is on identifying all the individuals and groups who will be affected by or have an interest in the online grocery ordering system. Stakeholders can include customers who will use the system, store staff who will manage the product inventory, and the delivery team responsible for home deliveries. Recognizing these stakeholders is critical, as they provide essential insights that inform the project's requirements.

Think of a restaurant planning to open a new dining experience. The stakeholders would include the restaurant owner, chefs, servers, diners, suppliers, and even local health inspectors. Just like in the grocery app, each group has unique needs and perspectives that will impact the project.

● Conduct 2–3 mock interviews or prepare stakeholder personas

The next step involves either conducting mock interviews with potential users or creating personas that represent different types of stakeholders. Mock interviews simulate real interviews to gather insights about needs, preferences, and pain points. Personas are fictional characters developed based on research that embody typical users, helping the team visualize their needs and expectations.

Imagine you are developing a new smartphone app. Conducting mock interviews would be like asking friends how they use their current apps—what features they like and what frustrates them. Creating personas would be like defining a character like 'Busy Mom' or 'Tech-Savvy Teen' to guide the app's design towards specific user needs.

● Create a stakeholder matrix (with RACI if possible)

A stakeholder matrix is a tool used to categorize and analyze each stakeholder's influence and involvement in the project. The RACI model (Responsible, Accountable, Consulted, Informed) can be added to clarify each person's role in relation to specific tasks. This helps ensure everyone understands their responsibilities and interactions throughout the project.

Imagine you are organizing a community event. By creating a stakeholder matrix, you can outline who is in charge of venue booking, who needs to be consulted about food choices, who should be informed about the schedule, and so on. This clarity helps avoid confusion and redundancy.

📄 Deliverables: ● Stakeholder List & Roles ● Interview Notes / Persona Profiles ● Stakeholder Requirement Summary

At the end of the first phase, you'll produce key deliverables which include a comprehensive list of stakeholders and their defined roles, detailed notes from the mock interviews or developed persona profiles, and a summary of requirements gathered from these activities. These deliverables provide a foundation for the next steps in the project.

Think of this as gathering ingredients before baking a cake. You need to know what ingredients (stakeholders) you have, how you plan to use them (roles), and any special dietary needs (requirements) to ensure your cake (project) turns out as expected.

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